Frequently Asked Questions

Debt settlement is a process of negotiating with creditors to resolve an outstanding debt for a reduced amount. The primary objective is to significantly decrease the total debt burden, making repayment achievable. It is typically applied to unsecured debts — credit cards, personal loans, BNPL dues — providing a defined pathway to financial resolution when full repayment isn't possible.

An OTS is a single, lump-sum payment that closes the account permanently. It's typically the cheapest route but requires you to arrange the full settlement amount upfront. Term Settlement spreads the agreed amount across 6–18 months. Restructuring extends the original loan tenure or reduces EMIs without principal reduction. We pick the right route based on your cash flow and the lender's appetite.

Term Settlement allows you to pay the agreed reduced amount in 3–18 instalments instead of one lump sum. It's ideal when you don't have the lump sum ready but can commit to a structured payment plan. Settlement % is slightly higher than OTS, but it preserves cash flow.

Foreclosure means paying off the full outstanding loan amount before the tenure ends. It's NOT debt settlement — you pay 100% of dues. Settlement is for cases where full repayment isn't feasible and you need a negotiated reduction.

No — settlement is always at the lender's discretion. Banks settle when they see recovery as uncertain or expensive. Strong cases involve genuine financial hardship (medical, job loss, business failure), aging NPAs (90+ days overdue), and clean negotiation through legal channels. Our panel knows exactly how to present these factors.

Most unsecured debts qualify — credit cards, personal loans, BNPL, business loans, small NBFC loans. Secured loans (home, auto with hypothecation) are harder to settle because the lender can recover via the asset. Education loans with government backing have specific rules. We assess each loan in your portfolio individually.

It's a 6-step process: (1) Free eligibility check & case review · (2) Formal enrolment with a signed engagement letter · (3) Strategic saving plan for the settlement corpus · (4) Negotiation with each lender by our panel advocates · (5) Settlement agreement & payment to lender · (6) Final closure letter & CIBIL update support.

Most clients see a dramatic drop within 48–72 hours of activating our Anti-Harassment Service. The full clean-up usually takes 2–3 weeks once our team engages directly with each lender's collections head.

It depends on the size of debt and number of lenders. Typical timelines: Single CC/personal loan — 4 to 8 months. Multiple lenders (5+) — 12 to 18 months. Complex cases (business loans, lawsuits) — 12 to 24 months. The longer timelines usually involve waiting for the right NPA age and building the settlement corpus.

Government ID (Aadhaar/PAN), latest 3 months bank statement, list of all active loans with last statements, your latest CIBIL report (we help pull it if you don't have it), and any hardship documentation (medical bills, termination letter, business loss proof). The list is short on purpose.

Our panel covers 50+ Indian cities. Most of the process is handled remotely via secure document upload, video calls, and email. For court appearances we have on-ground advocates in every major jurisdiction.

We charge a transparent, fixed monthly fee based on your total enrolled debt — typically 1.5% to 3% per month of the debt amount, with caps. No surprise charges. You see the full fee schedule before signing anything.

No. We deliberately avoid the percentage-of-savings model because it incentivises overpromising and inflated baselines. A fixed monthly fee keeps incentives aligned — we want your case closed fast.

No success fees, no hidden charges. The only additional costs are statutory (court fees if litigation arises, e-stamp paper for legal notices) and these are documented upfront.

You can exit any time with 30 days notice. We hand over all case documents to you. There's no exit penalty. We'd rather you leave on good terms than feel locked in.

Yes, temporarily. Settled accounts are marked "Settled" instead of "Closed" on your credit report, which lowers your score by 50–100 points for 2–3 years. But if you're already in default, the damage is largely done. Settlement stops further deterioration and starts the recovery clock.

We support CIBIL rebuilding: (1) Dispute any incorrect reporting, (2) Get the "Settled" remark changed to "Closed" via NOC, (3) Start a secured credit card to build positive history, (4) Maintain 100% payment discipline on small fresh loans. Most clients rebuild from 550 to 700+ within 18–24 months.

Yes — incorrect CIBIL reporting is a separate practice area (CIBIL Law). Under RBI rules, lenders must update accurate status within 30 days. We file formal disputes, escalate via Banking Ombudsman, and pursue litigation if needed.

Possible but not advisable. While settlement is ongoing, your credit profile is already stressed. Taking more credit can worsen your case and is sometimes seen as "wilful default" pattern by banks. We recommend waiting until full closure.

Yes. Every step follows the RBI Fair Practices Code, Supreme Court guidelines on recovery, the SARFAESI Act for secured loans, BNS provisions where harassment crosses legal lines, and Banking Ombudsman procedures.

Yes — lenders can file Section 138 (cheque bounce), SARFAESI (secured loans), or civil recovery suits regardless of settlement talks. Our panel advocates actively defend these, file replies, attend hearings, and use the legal process as leverage to push for settlement.

Strict confidentiality is our core policy. Only your assigned advisor and panel advocate access your file. We never contact employers or family unless you explicitly instruct us. We routinely handle senior executives who need absolute discretion.

Calls before 8 AM or after 7 PM. Calls to family/employer/friends. Abusive language, threats, or impersonation. Visits to home without notice. Posting personal details on social media. All of these violate the RBI Code of Conduct for Recovery Agents and are actionable.

We issue you a dedicated number. You set up conditional call forwarding on your phone so that calls from unknown/recovery numbers route to our trained team. Your personal contacts still reach you normally. Calls to the shielded number are logged, recorded (with consent) and used as evidence.

Yes. We send formal legal notices to the lender's compliance team and recovery agency. Repeat visits become evidence for police complaints under BNS provisions for criminal intimidation. In 90%+ cases, visits stop within 7 working days of notice.